Refund & Return Policy

For information about production, delivery times, and shipping charges, see our Shipping Policy.

All Sales Are Final

Because our products are made to order, all sales are final. We do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect.

Custom Orders

All custom-order paths include a non-refundable $5 mockup fee. This fee covers design and mockup work and is not refundable after submission.

For Customize This Design and Build From Scratch, the garment charge is collected after mockup approval. Additional mockup rounds may involve an additional fee.

For Upgrade My Garment, the $5 mockup fee and selected garment cost are paid upfront. There is no approval step after checkout, and the order cannot be cancelled or refunded after submission. If the selected garment color conflicts with the design, we will contact you about a workable replacement color.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at nastytees1@gmail.com with your order number and photos. We will review the issue and, when appropriate, replace the item or issue a refund.

Order Cancellations

Orders may not be cancelled once production has begun. For Customize This Design and Build From Scratch, production begins after mockup approval and final garment payment. Upgrade My Garment is paid upfront and does not include a later approval or cancellation window.